Shipping & Returns

Shipping Policy

Shipping Methods: We offer various shipping methods to accommodate your needs, including standard and express shipping options. Shipping fees and delivery times may vary based on your location and the shipping method selected.
Processing Time: Orders are typically processed and dispatched within 1-2 business days. Please note that processing times may be longer during peak seasons or promotional periods.
Delivery Time: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while express shipping may take 1-3 business days.
Shipping Fees: Shipping fees are calculated based on the weight of your order, shipping method selected, and your delivery address. Shipping fees will be displayed at checkout before you complete your purchase.
Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order online.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

Eligibility for Returns and Exchanges: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required for all returns and exchanges.
How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer care team at customercare@werichmalaysia.com within 3 days of receiving your order. Our team will provide you with a return authorization and instructions on how to return your items.
Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure your return is received by us.
Refunds and Exchanges: Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original method of payment within 5-7 business days. Exchanges will be processed and dispatched within 1-2 business days.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer care team immediately. We will arrange for a replacement or refund at no additional cost to you.